Cancellation, Refund and Return Policy

1. Contact and evidence To request a return, replacement or refund, call or WhatsApp BakeIt3D at +91 91757 10943 with the order reference and reason. For a parcel that is damaged, incomplete, incorrect or visibly defective on arrival, contact us within 48 hours of delivery and keep the item, accessories and packaging. Provide clear photographs and, where available, an unboxing video. 2. Eligible standard-product returns For a non-personalized catalogue product that is not damaged, you may request a return within 7 calendar days after delivery. The product must be unused, unmodified, complete and in its original condition and packaging. Contact us before sending anything; unapproved returns may be refused or returned to the sender. 3. Items that cannot be returned for preference Personalized items, customer-photo products, custom-manufactured prints, approved prototypes, clearance items, gift cards, digital design services, and products altered or damaged after delivery cannot normally be returned merely because the customer changed their mind. Hygiene-sensitive, electronic or assembled products may have additional restrictions stated on the product page. These exclusions do not remove remedies for a verified defect, transit damage, wrong item or material difference from the confirmed specification. 4. Assessment and resolution We review the order specification, evidence and returned product. Depending on the issue, we may offer troubleshooting, repair, replacement, reprint, missing components, store credit or a full or partial refund. Minor layer lines, support marks, colour differences between screens and filament, or dimensional variation within the stated 3D-print tolerance are not defects. 5. Return shipping If BakeIt3D confirms a wrong, damaged, defective or materially misdescribed item, we will arrange or reimburse reasonable return shipping as instructed. For an eligible preference return, the customer pays return shipping and the original delivery charge is not refundable. Use trackable, protective packaging; the sender remains responsible until the return reaches us. 6. Refund amount and method An approved refund is based on the affected item and any applicable delivery adjustment. Discounts are allocated proportionately. Refunds for online payments are sent to the original payment method. For Cash on Delivery, we may request verified Indian bank or UPI details to complete the refund. We never ask for a UPI PIN, card PIN or net-banking password. 7. Timing After an approved return is received and inspected, or after a no-return resolution is approved, we normally initiate the refund within 2 business days. Banks and payment providers usually take a further 5–7 business days to reflect it. Carrier, bank and international processing can take longer. We will provide an available refund reference for follow-up. 8. Cancellations Before dispatch, the separate Cancellation Policy applies. BakeIt3D may not be able to cancel personalized or custom work after production begins, but verified quality and fulfilment issues remain covered by this policy and applicable consumer law. For questions or requests under this policy, call or WhatsApp BakeIt3D at +91 91757 10943.