Cancellation Policy

1. How to request cancellation Call or WhatsApp BakeIt3D at +91 91757 10943 with the order reference as soon as possible. A cancellation request is effective only after we confirm it. Sending a message does not automatically stop production or carrier handover. 2. Standard catalogue products An order for a non-personalized catalogue product may be cancelled without a cancellation charge within two hours of confirmed payment, provided material preparation or production has not started. After that point we will check the actual production status. If production has started, reasonable material, machine-time, payment and preparation costs already incurred may be deducted where permitted by law and disclosed before the cancellation is processed. 3. Personalized products Personalized products include items made with a name, text, date, selected photograph, custom colour arrangement or other customer-specific choice. They may be cancelled before production begins. Once production has started, they cannot normally be cancelled because the item is being made specifically for the customer. This does not affect remedies for an item that arrives damaged, defective or materially different from the confirmed specification. 4. Custom-print quotations A custom project may be cancelled before quotation approval without charge unless the quotation separately identifies a paid design or engineering service already requested. After quotation or proof approval, cancellation depends on work completed and costs committed. Completed design time, prototypes, procured components, consumed material, payment fees where non-recoverable and production already performed may be non-refundable as stated in the approved quotation. 5. Address or customization changes Requesting a change is not the same as cancellation. We will confirm whether the change is feasible and whether it changes price or schedule. Do not place a replacement order until support confirms how the original order will be handled. 6. Cash on Delivery Repeated refusal or non-acceptance of confirmed Cash on Delivery orders may result in COD being unavailable for later orders. Any advance collected for custom, personalized, electronic or high-value work follows the same production-stage rules above. 7. Cancellation by BakeIt3D We may cancel for a material shortage, technical infeasibility, safety or legal concern, incorrect price, suspected fraud, failed payment verification or an address we cannot service. If we cancel after receiving payment and the customer is not at fault, the captured amount for the cancelled item will be returned to the original payment method. 8. Refund timing Approved online-payment refunds are initiated to the original method. After initiation, banks and payment providers usually take 5–7 business days to reflect the amount, although their processing time can vary. We will share an available refund reference on request. For questions or requests under this policy, call or WhatsApp BakeIt3D at +91 91757 10943.